+7 (3466) 311-926 info@r-faktor.ru

Warranty service

The R-Factor plant is a supporter of a systematic approach: we design, manufacture and provide service and warranty maintenance of equipment.

The warranty period of operation of most types of manufactured equipment is at least 12 months from the date of commissioning, but not more than 24 months after shipment from the manufacturer. During the warranty period, it is prohibited to repair the equipment by the consumer.

Warranty repairs are carried out when providing a passport for the equipment and claims to the manufacturer in case of detection of malfunctions that can disable the equipment before the warranty period, despite the exact fulfillment of the instructions of the operational documentation, as well as in case of detection of incomplete delivery.

Warranty repair is not performed if the malfunction was caused by:

violation of the rules of operation, transportation, storage, installation of the installation
installed in the operating manual
use of equipment not for its intended purpose
intent or gross negligence, illegal actions of third parties
operation of equipment by untrained or unapproved personnel
the use of equipment for working with liquids that do not correspond to the specific design of the installation